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General Digital Competence | Enabling Digital Competence | Care Specific Digital Competence | |
Acceptance | Adaptation | Progression | Support |
8.1 | 8.2 |
8 Support |
8.1 Guidance and mentoring |
Guiding care recipients through all stages of acquisition of digital competence according to individual needs and capabilities; mentoring and consulting; building on achievements and addressing challenges; responding to both explicit and tacit needs of assistance; promoting care recipients' autonomy and active approach. |
8.2 Technical, instrumental and organizational assistance |
Performing basic technical operations; setting-up and launching standard equipment and applications; solving non-complex technical problems; trouble shooting; arranging for expert assistance in more complex problems; assisting care recipients in dealing with service providers and other external stakeholders. |